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upgrade not gone through even though plan has since renewed
I upgraded to the £8 50gb Voice plan via the app on Thursday 6th Feb. I had a confirmation email saying the change would come into effect on Sunday 9th when my plan renewed. When my plan renewed on...
@call-me-ian You should see a chat icon on the main Smarty website. While you will be dealing with a bot initially, I've never had trouble getting transferred to an actual person when that was necessary to resolve the issue.
call-me-ian By having a web chat with Smarty Support would be the best option
Thanks.
I just did that. Looks like the upgrade failed. Support guy said its sorted now but I'll have to wait for yet another rental cycle.
@call-me-ian They should be able to sort it out without you having to wait until the next cycle. Gently persist with your query.
I will. Thanks for the tip.
