Forum Discussion
UNPAUSE PLAN
Hello, My new plan is paused even though I paid for it. I contacted Smarty but the only advice they gave me was to activate my sim from the dashboard. However there is no activation button whatsoeve...
I have the same problem. Just started a contract with SMARTY. Number ported well. Unfortunately my phone was stolen. I informed them. They sent me a replacement sim. In the meantime they paused my plan. Got new phone and new Smarty replacement sim. Followed all instructions to try to activate sim. Plan still paused . No way to unpause it myself. Been on the messaging service for over an hour. No luck. They could grasp the issue. Will now escalate. Will take 2-5 working days. Affecting my business. I cannot use two facture authentication. Literally my phone is useless. So frustrating. Any advice…?
