Forum Discussion
Second week of No Connection
Well it's been a stressful 40 days since contractors accidentally sliced through the supply cable for Albion Square transmitter mast but finally normal service has resumed.
I have submitted a further (and hopefully final) claim for compensation.
I've just contacted Smarty to ask for a month's refund as still no service. They gave me £3.67 and were most unhelpful. They now have a fix date of 5/3. EE customers seem to be reporting that it's fixed so all a bit confusing.
@EricHaw_2255501 How much did the original plan cost and did you lose the whole month?
The plan is £20 a month. As below the service has been down for 40 days. I must have been connecting to another mast as occasionally, I got a very slow service with drop outs. But because I showed usage they wouldn't refund fully.
@EricHaw_2255501 That does at least explain it then.
