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EricHaw_2255501

SMARTY Maverick

Joined 12-05-2024

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Re: Second week of No Connection
The plan is £20 a month. As below the service has been down for 40 days. I must have been connecting to another mast as occasionally, I got a very slow service with drop outs. But because I showed usage they wouldn't refund fully.
03-03-2025 Place Chats & Hacks
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Re: Second week of No Connection
I've just contacted Smarty to ask for a month's refund as still no service. They gave me £3.67 and were most unhelpful. They now have a fix date of 5/3. EE customers seem to be reporting that it's fixed so all a bit confusing.
28-02-2025 Place Chats & Hacks
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Re: Second week of No Connection
Please bear in mind this is just me reading the EE forum who seem to get more info than we do but allegedly engineers are digging over the weekend and restoring the power supply to the mast on Albion. Probably another false dawn but just thought I would update everyone.
21-02-2025 Place Chats & Hacks
4.9KViews
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Re: Second week of No Connection
I've just been looking at the EE forums, seemingly they use the same mast as well as Vodafone. Their customers have now been given a date of 20/2 for repair. This looks like it could roll on for some considerable time. As reported above a contractor has severed an electric cable. This now has to be completely replaced.
13-02-2025 Place Chats & Hacks
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Re: Second week of No Connection
Yes due to the outage in Whitehaven, which was the OPs original question. I finally got through to customer service and the fix date is the 10/2 (information for the OP). I am just trying to help.
06-02-2025 Place Chats & Hacks
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Re: Second week of No Connection
Not really relevant to the OP. The issue is a service outage in Whitehaven. The OP was asking if anyone else was having issues not whether Smarty is suitable for broadband.
06-02-2025 Place Chats & Hacks
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Re: Second week of No Connection
I never said that it was. Just helping the OP.
06-02-2025 Place Chats & Hacks
5.4KViews
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Re: Second week of No Connection
Same here. I use it for broadband in my flat and reception is appalling. I've tried to contact Smarty but a waste of time on their chat. No response. Seemingly EE having similar issues.
05-02-2025 Place Chats & Hacks
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3Comments