Forum Discussion
Rejoining Smarty -- no sim sent
This is now resolved. I eventually got someone one the Smarty Support Team and I used my family and friends sim. My number should be switched over tomorrow. It seems I may have had a fat finger with my date of birth so it needed to be verified. Unsure if that was the hold up. Was told also rejoiners cannot use the same account but I am using the same one. PAC number wasn't getting accepted when I tried to raise another account so definitely needed a human support person. Pity they hide behind chat bots.
I tried but I cannot get to a person it just gives unhelpful responses. I found an email address but they just said it is lost in the post and reorder the sim. Maybe after 5 days I will get the option but I doubt it - catch 22
DavidBa_1842118 Perhaps raise it as a Complaint via the web page? This may reach further up the food chain.
