Forum Discussion
Rejoining Smarty -- no sim sent
This is now resolved. I eventually got someone one the Smarty Support Team and I used my family and friends sim. My number should be switched over tomorrow. It seems I may have had a fat finger with my date of birth so it needed to be verified. Unsure if that was the hold up. Was told also rejoiners cannot use the same account but I am using the same one. PAC number wasn't getting accepted when I tried to raise another account so definitely needed a human support person. Pity they hide behind chat bots.
DavidBa_1842118 Thanks for clarifying - I thought you meant that you were both using the same email! (it happens!)
Did you rejoin with via the same account? I wonder if the system is confused because there is an old and a new account with the same email?
Or, then again, perhaps post is running at snail's pace but just for you and not for "she who must be obeyed"
No my number hasnt even been allocated so it is not in the post. I am thinking of using a different email address and signing up again but I teally shouldnt have to
DavidBa_1842118 My understanding has been that a number is allocated when the sim is activated.
I would expect that to be because many sims must be sent out e.g. extras to give to friends to sign them up - and I'm sure that loads of them are never used.
No it means the sim hasnt been created. If it had been posted I would have the option to Activate not a message that no number has been allocated. I tried to create another account but it wont accept my PAC code as obviously it is already in the system. So unless someone fixes things I would have to wait a month to get a new PAC
DavidBa_1842118 Did you try web chat with Smarty Support? They can see what is happening with your account.
