Forum Discussion
Rejoining Smarty -- no sim sent
This is now resolved. I eventually got someone one the Smarty Support Team and I used my family and friends sim. My number should be switched over tomorrow. It seems I may have had a fat finger with my date of birth so it needed to be verified. Unsure if that was the hold up. Was told also rejoiners cannot use the same account but I am using the same one. PAC number wasn't getting accepted when I tried to raise another account so definitely needed a human support person. Pity they hide behind chat bots.
My status remains as --- Awaiting number...
Your phone number hasn’t been assigned yet. This happens automatically. When that’s done and your SIM has arrived you’ll be able to activate your service from here.
DavidBa_1842118 Thanks for clarifying - I thought you meant that you were both using the same email! (it happens!)
Did you rejoin with via the same account? I wonder if the system is confused because there is an old and a new account with the same email?
Or, then again, perhaps post is running at snail's pace but just for you and not for "she who must be obeyed"
No my number hasnt even been allocated so it is not in the post. I am thinking of using a different email address and signing up again but I teally shouldnt have to
DavidBa_1842118 My understanding has been that a number is allocated when the sim is activated.
I would expect that to be because many sims must be sent out e.g. extras to give to friends to sign them up - and I'm sure that loads of them are never used.
