Forum Discussion
Problem receiving calls on iPhone 14 Pro
Stephen_2648722 Just wondering if he is actually dialling your number or using it from his contacts.
I suggest dialling the number, perhaps after removing you from his contacts and then put you back in afterwards - your number may be corrupted in his phone.
The other thing to consider is whether it is just your son or others as well. If it is others as well, you will need a web chat with Smarty Support to check your account carefully.
Hi, Yes the volume is up and the mute button is not enabled. Its not only my son's phone is the problem it's my wife's as well. This morning she rang me, it shows her phone is ringing but there's nothing happening on my phone. My son is with EE and my wife is with Smarty and she gets issues somethings with her iPhone 14
Stephen_2648722 So, the problem occurs when someone rings from EE or Smarty.
I wonder if you should ask for a replacement sim to rule out any issues there. https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen
