Forum Discussion
PAC not being done transfer in discrimination from smarty
Stuart2283 Why not raise all this as a complaint via the website? That should reach people further up the management of the company.
Hi I have done and spoke, briefly to a complaint handler this morning who is going to look after my complaint and my PAC transfer going forward, hopefully, she did not read from a script and appeared like she genuinly wanted to help, she has also registered me as a vulnerable customer which wasnt done previously by Smarty and has raised a technical ticket as to why the PAC dates are wrong, she is hopeful the PAC transfer will go through today by 5pm, i am, unfortunately not so hopeful
Stuart2283 I'm still not sure how smarty would have known that you re a vulnerable customer unless you previously let them know. That said, there's still only so much they can do to help with some things e.g. if masts breakdown.
Stuart2283 Sounds reasonably promising. Best to give it a chance then.
