Forum Discussion
Number switchover
You'll be entitled to compensation for the delay, because OFCOM rules say the switch must happen the next business day.
I suspect the only way you'll find out why there's been a delay is by making a complaint.
Unfortunately, this looks like a case of #LessSMARTY, #MoreMalarkey HannahF.
HannahF I totally understand why you are not happy.
It does seem that Smarty have outsourced a lot of Support. When I originally joined, I think most of it was in house; it was quick, polite and very helpful and resolved the few issues that I had very quickly. Unfortunately, I seem to be reading something different nowadays....Ah, progress!!
Hi. My old provider stopped my services at 12.00. My number hadn't been ported over so I contacted Smarty. I was advised that it would be by the end of the working day, and I'd get an email. The chat also included some useful hints if I had problems with the number switch. 16.20 over it came.
