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DavidTr_1881840's avatar
DavidTr_1881840
SMARTY Pioneer
08-03-2023
Solved

Not Recieving calls

Hi. I ported my number from sky about 4 hours ago.A went well.Have conformation  email. All perfect outgoing calls text etc but cannot receive any calls? I have tried rebooting but no luck
  • Chalkychap's avatar
    08-03-2023

    It could be a split-port DavidTr_1881840. Have you tried: 

    1. Network reset your handset? 
    2. Removing the SIM card, turning OFF the handset for at least 30 minutes, before putting the SIM back?

    Otherwise, you might need assistance from the support team via online web chat:
    https://smarty.co.uk/contact/

    The agents work 8am - 8pm daily.