Forum Discussion

DerekCo_3325890's avatar
DerekCo_3325890
SMARTY Maverick
17-04-2025
Solved

No Whatsapp compatability

Does Smarty have issues with users accessing Whatsapp? I have just got a Smarty SIM in my existing LG phone and moved from GiffGaff. I got my mother a new Samsung Galaxy phone and got a Smarty SIM fo...
Call Issues
  • DerekCo_3325890's avatar
    DerekCo_3325890
    18-04-2025

    Issue sorted by going to connections then mobile networks and manually selecting SMARTY instead of the automatic selection setting . Did this on both phones and issue is resolved.

DerekCo_3325890's avatar
DerekCo_3325890
SMARTY Maverick
18-04-2025

Issue sorted by going to connections then mobile networks and manually selecting SMARTY instead of the automatic selection setting . Did this on both phones and issue is resolved.

LynnPLA_3357194's avatar
LynnPLA_3357194
SMARTY Commentator
03-05-2025

I tried typing in that too mps blahhh . Didn’t fix it . Sadly it just didn’t . Doesn’t work WhatsApp. So the sim is defunct  to me I’d like a refund of a tenner but they won’t . 

  • RachelM_7667's avatar
    RachelM_7667
    SMARTY Moderator
    05-05-2025

    We're sorry to see you're having problems with WhatsApp, LynnPLA_3357194. 

    We understand this can be frustrating. If you have tried the steps highlighted in this thread but are still facing difficultly please reach out to our customer care team.

    Our customer care team can review your circumstances and attempt to resolve this issue with you. Our team are contactable daily from 8am to 8pm at: https://smarty.co.uk/contact.

    - Rachel