Forum Discussion
No signal since May - housebound - call not connected - what am I paying for?
AmyStewa_279164 Sorry to say, but if you really need a reliable connection to the outside world, mobile is not the way to go. Smarty themselves do make it clear that mobile data is no replacement for broadband.
Mobile just doesn't have the same reliability as landline.
I understand what you are saying. I have had no choice but to buy 2 landlines one for bedroom and one for living room where I sleep and can't move charger.
But prior to May I received and could make calls whilst connected to WiFi. What has happened since the notified 2 weeks maintenance where I have since lost full service? Minus receiving texts but no one receives my outgoing texts.
I have been paying consistently each month. Don't want to lose my phone number but I only leave twice a year to the hospital and want the option of data. Which I didn't have the last time and couldn't even call my carer to come get me.
Is there a cheaper plan option for me? I was declined a replacement SIM as I would then be unable to have back office complete tech investigation or won't be entitled to compensation but was then informed that likely that's the only option I'll be offered..
Thanks.
