Forum Discussion
Solved
New 12gb plan
Why hasn't my 5gb plan not upgraded to 12gb as account now showing 6gb on renewal
Apparently I ordered this in-between payment dates so the update will occur in may rather than march as my email states so will see if it does
Michael_2543421 Why not in April when you next renew?
Michael_2543421 Are you maybe referring to the special offer 12Gb plan - was 5Gb? If so, it does not upgrade automatically - you will need to web chat with Smarty Support to ask for the offer.
I received a email saying it would upgrade on my next renewal
On checking my account it's quotes 6gb not 12gb
