Forum Discussion
[Network Issue] Service Update - Resolved
Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.
Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing
You think being told to fix your network, that I am a paying customer for (and have experienced issue after issue with), is rudeness? Get a life.
On top of this, they cant even be bothered to respond on the chat. It's been more than 2 hours since I initially reached out! Usually it's instant, which means they are clearly avoiding engaging with customers. So next time, please think before you message.
GeorgeV_1644398 Perhaps they are not answering instantly because they are busy with a load of other people messaging them?
Perhaps because they don’t employ enough agents is what u are trying to say. Any good CS team knows how to deal when their is an increase in queries- resources and staff get diverted from elsewhere to help out the cs team.
Im not arguing with some stranger on a smarty chat room. As previously stated, get a life.
