Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
09-02-2024
Solved

[Network Issue] Service Update - Resolved

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've be...
Customer Support
Data
Network
GeorgeV_1644398's avatar
GeorgeV_1644398
SMARTY Maverick
11-02-2024

Network still down on 11/02. Went fown around 12pm on saturday (yesterday). No response from customer service athough it says 4 hours expected wait time - it's now been 17 hours. Will definitely be leaving smarty, too many issues and too unreliable

  • Brendan_1915581's avatar
    Brendan_1915581
    SMARTY Maverick
    12-02-2024

    You are not alone- 

  • Natalie's avatar
    Natalie
    SMARTY Moderator
    11-02-2024

    I'm sorry to hear this. If you haven't already, please restart your phone. 
    If you have tried this and it is still not working, our webchat team will provide further assistance.
    We are experiencing an unusually high chat volume due to the outage, i'm sorry for the inconvenience. 

    • GeorgeV_1644398's avatar
      GeorgeV_1644398
      SMARTY Maverick
      11-02-2024

      I have tried all of this. As stated, i've been waiting for 17+ hours for a response on the chat. I have tried the sim in another phone and it still doesn't work. Fix your network!

      • MSF's avatar
        MSF
        SMARTY Guru
        11-02-2024

        GeorgeV_1644398  I think you'll find that is precisely what the engineers are trying to do.

        No need for rudeness towards the staff please.