Forum Discussion
I can't receive text messages from and to Italy
Hi everyone, I’m having trouble sending and receiving text messages to and from Italy. This is quite important as I need this service to receive texts from my Italian bank. I’ve already contacted S...
MatildeC_1993 Well, that does seem strange then.
Also just checking....you can see your add on when you look at your account dashboard?
I do. I have £9.74, which should be more than enough to send an international text.
MatildeC_1993 Yes, they should charge 6p for each text. sent
I see that you have managed to use some of your add on original sum (I'm assuming that it started at £10). Was that on a call?
If this persists, you may be better raising it as a Complaint rather than via Support agents.
Yes, it was on a call.
thank you for the help and suggestion, I will rise it as a complaint!
Did u get any answer to your complaint. I have the same issue the service is extremely poor. I made a complaint ages ago and typically no response
