Forum Discussion
Coverage in Cities really difficult.
The 4 main mobile network operators in the UK use different parts of the radio spectrum allocated for mobile networks. Some frequencies penetrate buildings better than others, and the proximity of the signal source has a bearing on reception as well.
At any given location, there's no guarantee that each of mobile network operators will deliver the same signal strength, which maybe why your friends aren't affected to the same extent as you, Dominic_1770810.
Three UK (SMARTY Mobile's parent and owner) have an active bandwidth management policy. Three say it's designed to ensure whenever there's congestion or network issues, they'll manipulate their mobile data network in order keep things running as smoothly as possible. However, if bandwidth is limited and there are many, many concurrent users, things will slow down, despite active network management.
Does this happen in multiple places or just in one place e.g. home or office?
With large buildings in big cities, there are often 'dead' spots where signal does not penetrate. Worth checking if others in the building experience the same problem.
It happens in many places. My friends on other networks are not impacted. I think I might need to change networks as I dont think you understand or can be reading the issue. Buildings impact everyone not just Smarty surely !
Bear in mind as well, that none of on this forum work for Smarty, we are customers just like you.
Quite so, but it may depend upon where the relevant mast is therefore some people may not be similarly affected.
The 4 main mobile network operators in the UK use different parts of the radio spectrum allocated for mobile networks. Some frequencies penetrate buildings better than others, and the proximity of the signal source has a bearing on reception as well.
At any given location, there's no guarantee that each of mobile network operators will deliver the same signal strength, which maybe why your friends aren't affected to the same extent as you, Dominic_1770810.
Three UK (SMARTY Mobile's parent and owner) have an active bandwidth management policy. Three say it's designed to ensure whenever there's congestion or network issues, they'll manipulate their mobile data network in order keep things running as smoothly as possible. However, if bandwidth is limited and there are many, many concurrent users, things will slow down, despite active network management.
Thank you for this considered answer.
