Forum Discussion
Cant use account balance to buy addon
I topped up my phone over 5 hours ago and saw that it was instantly credited to my account. I then tried to buy an add-on using my account balance and it was asking me to choose a payment method, it...
DylanTr_2895997 Then you'll need a web chat with Smarty Support for them to check out your account.
Thank you, I will post this as an update and say that eventually it did work. I kept trying I didn't try anything different and later that evening i was able to pay using my account balance.
DylanTr_2895997 Good news!! Sometimes, the system seems to take a while to catch itself up. Not great, but at least it worked out for you eventually.
