Forum Discussion
Auto Renew experience
The way auto renewals work is payment should be accepted automatically.
However, if for any reason there's a payment failure (not enough funds for e.g). You will yes have a app saying service is paused but you won't be cut off until 12 hours after payment failure. This is a grace period so you've got time to make the payment.
Once the grace period is up, you won't be able to send or receive calls, texts or use any mobile data.
The way auto renewals work is payment should be accepted automatically.
However, if for any reason there's a payment failure (not enough funds for e.g). You will yes have a app saying service is paused but you won't be cut off until 12 hours after payment failure. This is a grace period so you've got time to make the payment.
Once the grace period is up, you won't be able to send or receive calls, texts or use any mobile data.
I have spent ages talking to two banks on another telephone. They are insistent that the funds are not the issue for us. They can even see money being attempted, the exact correct amount. It is wrong for a Smarty system failure like this to cause us this grief. We have no idea what to do or where to turn.
You could try to go to a PayPoint to add the funds to your account. Just show the cashier the barcode SMARTY provides in your account, and you can pay in cash or card.
Contact SMARTY on the website, seems as if there's been a fault with your transactions.
Since I've not had faults with any transactions going through.
