Forum Discussion
[Announcement] BIG NEWS: You can now text shortcodes! 🎉
Michael_1932266 Did you realise that they won't necessarily be covered within your Smarty plan? There are costs, at least for many of them, and you will need to have an add-on credit to pay for each one according to the price quoted in the article signposted by WelshPaul
It’s even worse than you think. I have had an out of plan add on sitting there, unable to be used, for 18 months. I get the notification that I can now use short codes, but I can’t, not unless I’m willing to reset my network settings on my phone! Well, that was the suggestion from SMARTY support, but with no guarantee that it will work. I have problems resetting my network - not with the mechanics, but with the hassle of resetting all of my permissions for individual apps. I have a bigger problem that this new, yet basic, facility places responsibility far activating it onto the customer.
May sound daft but have you tried rebooting the phone?
We would be extremely eager to look into this for you our customer care team are on hand to help https://smarty.co.uk/contact available daily from 8am – 8pm.
