Forum Discussion

MichaelSlatz's avatar
MichaelSlatz
SMARTY Pioneer
11-12-2022
Solved

5g connection

My device is not listed on the phone 5g supported devices list in help and support. I own a Nokia g50 which can do 5G connection. As this network piggybacks on the three network, I used a similar pri...
4g
5G
  • LouisK's avatar
    LouisK
    11-12-2022

    Hi MichaelSlatz 

    Many thanks for getting in touch. 

    We have a list of devices that we have tested and know that will definitely work with 5G. They can be found here: https://help.smarty.co.uk/en/articles/5871549-which-devices-are-compatible-with-5g. Your device, as you probably already know, is not yet on the list, which means it hasn't been tested by us to confirm if 5G will work or not. 

    Having said that, I personally have heard from customers who have managed to pick up a 5G connection on devices that are not on our list, so it's possible you'll be able to pick one up with your device, although, we're unable to guarantee this. 

    Just to let you know we do offer a '14 Day Money Back Guarantee', which means you could give us a try and if you're not able to pick up a 5G connection, you can claim a refund, no questions asked!

    Hope this information helps.

    Best wishes,

    LouisK

  • MikeHorn_626296's avatar
    MikeHorn_626296
    11-12-2022

    Hi 

    My wife and I both have that model Nokia and the 5g works fine where it's available on the smarty network 

MikeHorn_626296's avatar
MikeHorn_626296
SMARTY Maverick
28-01-2023

Hi 

Just an update the 5g was working perfectly fine on my Nokia g50 at Christmas but has now stopped I put a three sim in and 5g works had a webchat with smarty they say it won't work seems strange it was working ok I think it's a smarty sim issues

Don't know if they have a technical department that could look in to this hope this helps