Forum Discussion
Protecting against SIM swap fraud
GraemeR The service is suspended after a request for a replacement sim - you would notice the phone not working in that case.
This is different from a PAC code being requested and sent to a new network.
It all sounds very passive - this is not really much protection, it relies on me noticing within a couple of days my SIM is not working, I don't always use my phone for calls each day.
I was expecting that Smarty would provide some security such as allowing a user to add a PIN or separate password which would be required for any future SIM card swap request, and if they are not provided by the requestor then Smarty would require a more extensive proof of SIM ownership such as writing to the registered address and leaving the service inactive until SIM ownership had been confirmed.
