Forum Discussion
Porting problem
Smarty has confirmed that my number has successfully ported across from EE but all external calls fail with the error message “PR call failed”
unable to rectify despite using Smarty guides and AI.
can anyone help please?
1 Reply
MattWat_4322591 You will need to contact support via live chat, as this article says, as it may be a porting issue that only they can fix. Give them as much information as you can tell them so they can find the issue faster. Mentioning that only external calls are failing may give them a lead on what the issue is.
