Forum Discussion
PORT number to new SIM added to existing group?
I have just moved over to SMARTY and have got my account and ported my old number it all works. I now want to add new Smarty SIMS to the group. I have added a new SIM for a child and want to PORT a...
Adding SIMs to a group and then trying to port numbers to the SIMs will usually end up with the number being ported to the SIM of the group owner.
This is why I suggested porting to SIM first, then adding the SIMs after the port had gone through.
Can I cancel the new SIM I have added without cancelling my existing account?!
That would depend on how long you've had the SIM activated. If it's less than 14 days, you may be able to get a partial refund, but to do that you'd need to contact a Smarty agent through Webchat. They are available from 8am to 8pm Monday to Friday (I'm not sure if the weekend hours are the same)
