Forum Discussion
Plan Upgrade
On 2nd September my rolling £6 per month plan came to an end. I decided to upgrade and pay £8 per month for 32GB which was on offer. I received an e-mail saying that my request had been successful but this morning I have received another e-mail saying that my plan has expired. No money has been taken from my account.
1 Reply
PeterEv_3586933 Maybe the 'plan has expired' Email is about your old £6 plan. Are you currently without service? Can you see the 32GB for £8 plan on your dashboard? Check that auto-renew is enabled on your dashboard and it is set to the correct payment method you want to use.
You can contact support to see if they can fix it for you, as it may be an error and they are able to manually set plans on your account.
One more thing, there are better deals on Uswitch. You could get 75GB for £8, or spend only £7 for 35GB. You can't change to them via their menu as they are meant for new customers, but I was able to get them by talking to support like many others.
