Forum Discussion

KayaSerm_110089's avatar
KayaSerm_110089
SMARTY Rookie
07-11-2026

Plan paused?

long story short, i travel abroad this sunday which is the exact day of my plan renewal. when opening the smarty app, it says my plan has been paused but when i go to payment settings, it says renewal is on so i dont know if its going to renew or not?

i dont want to have an issue on the sunday where im travelling and ive got no data. Has someone had a similar problem before/ is it just an error. Please advise, thank you.

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    07-11-2026

    KayaSerm_110089​ The only way to be sure is to web chat with Smarty Support to find out why it was paused.