Plan changes
Are there certain plans currently subscribed users cannot switch to? I see a slightly cheaper plan with less data ( I don’t need all of what I have ) being advertised on Reddit and I’d like to switch to it but cannot work out how to.
Forum Discussion
13 Replies
Yet another weekend with no reception. Inside or outside the house. I don’t live in a remote area and should be able to expect to make calls and send text messages at the weekend. Completely unacceptable. https://ibb.co/fGvFSfP9
Nic1919535 Previously, you said the problem was down to work in the area. Is this the situation this weekend too?
While I can see that it is frustrating, when would be a good time for them to do work on masts? Surely it's a problem for someone at any time.
Here’s an idea, alternate the times/days that they do the work so different people are inconvenienced at different times. IF they are indeed carrying out work, again at the weekend, it’s extremely unfair for those who need services at the weekend.
Just as an update; The representative was kinda helpful this morning (approx 830am) and eventually said she would change my plan to the one requested. I’m not entirely sure it’s been done properly as my app now says it will change to a plan (8gb for £7) which isn’t the same as the one advertised (32gb for £7) which I was requesting, once my current plans renews next month.
But the most annoying thing is that ever since I spoke to her I’ve had no service, text or calls, and I’m having to use WiFi. Good job I’m at home. A second agent got me to reset my network setting which made no difference and eventually told me that there was a lot of congestion in my area and a lot of customers are connected to the same mast ! This isn’t acceptable.Nic1919535 As far as the new plan is concerned, it will currently show as 8Gb for £7 because you won't benefit until your next plan starts - they do not apply the offer midway through a month's plan.
Have you done a network status check to see if there is coincidentally a problem with a local mast today?
That’s fair enough regarding the plan, thanks.
Yes, I’ve done a check and there is apparently work happening in my area again - which makes this the third weekend in a row I’ve had no reception.
Cheers
Nic1919535 No harm in asking - you can have a web chat with Smarty Support to ask if they can do it.
Yes, thanks. I have been trying but I’m guessing they weren’t online. They open at 8 I believe?
