Forum Discussion

Smarty_Pants's avatar
Smarty_Pants
SMARTY Maverick
08-03-2025
Solved

Plan change not happened.

One for SMARTY. Upgraded my voice plans to ones for more data allowance but the change appears to have not happend according to my dashboard. Supposed to have changed to the new ones when my plans ...
Chaning plans
Zman's avatar
Zman
SMARTY Pioneer
14-03-2025

Same too. Lot's of family members experiencing this after accepting a 'free' data upgrade. Disappointing. They need to go back and review everyone's account if they upgraded and it's not been processed. Spoke to CS and they failed to provide any reason why this is happening. 

  • MSF's avatar
    MSF
    SMARTY Guru
    14-03-2025

    Zman  - Perhaps they don't know why?

    • Zman's avatar
      Zman
      SMARTY Pioneer
      14-03-2025

      Perhaps they should know 

      • MSF's avatar
        MSF
        SMARTY Guru
        14-03-2025

        Perhaps they will need to wait for the systems engineers to find out the reason first.