Forum Discussion

DavidScr_907890's avatar
DavidScr_907890
SMARTY Pioneer
22-05-2025

Phone screen broken.How do i transfer my smarty number to another phone?

Hi

I have dropped my phone, my screen now doesn.t come on. I have a spare phone that I can use until i get it fixed or get a replacement phone. I have put the sim into my new phone, it works for calls/sms etc however I cannot login to my google account as it sends a code for 2 level authentication to my original phone which obviously I cannot retreive because the screen is blank!

How can I transfer my smarty account to recognise the new phone so I can retreive emails?

Customer Support

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    23-05-2025

    DavidScr_907890  Not sure I understand. How does Google send a code to your old phone if there is no sim in it? Wouldn't it send the code to wherever your sim is?

  • Decembersangel's avatar
    Decembersangel
    SMARTY Motivator
    23-05-2025

    DavidScr_907890 Can you access your Google account on another device? If so, you can change your settings so that you can get the 2-step verification codes sernt via e-mail.

     

    You can enable 2-step verification and choose to have codes sent via email, in addition to other methods like Google prompts, phone messages, or Google Authenticator. 
     
    Here's how to set it up:
    1. Sign in to your Google Account: Go to your Google Account settings. 
    2. Go to Security: Find the Security section in your account settings. 
    3. Choose 2-Step Verification: Look for "Signing in to Google" and select "2-Step Verification". 
    4. Set it up: Follow the on-screen instructions to enable 2-step verification and select your preferred method for receiving verification codes. Email can be an option. 
    5. Confirm: You'll likely need to verify your email address with a code sent to it before completing the setup. 
    6. Backup Codes: Google also provides backup codes that can be printed, downloaded, or written down. Keep these safe in case you can't access your phone or email.