Forum Discussion

PriyaDa_3090745's avatar
PriyaDa_3090745
SMARTY Pioneer
26-06-2025

Phone not working - no voice calls or texts

My SIM card is still not working after the outage. I have restarted it and followed advice - e.g airplane mode on and off.  It’s been 3 days now

please help

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    28-06-2025

    PriyaDa_3090745  In addition to the advice from RachelM_7667 , have you completed a Network Status check for your postcode?

  • RachelM_7667's avatar
    RachelM_7667
    SMARTY Moderator
    28-06-2025

    Hi  PriyaDa_309074

    I’m really sorry to hear your SIM card is still not working, especially after trying the usual steps – I completely understand how frustrating this must be, especially after a few days. 

    We're keen to help, please reach out to our customer care team so we can take a closer look for you. Our team are available daily from 8am to 8pm at https://smarty.co.uk/contact

    - Rachel