Forum Discussion

NiallJa_2586961's avatar
NiallJa_2586961
SMARTY Rookie
18-04-2026

phone cut off

I have my phone number cut off though I can use the internet, I've paid bill so have little idea why. I've looked where to contact you but can't find the 24 hour chat, can you direct me how to fix the problem.

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    18-04-2026

    NiallJa_2586961​  We are customers like you on this Community Forum and so cannot access your account.

    Smarty Support - http://www.smarty.co.uk/contact 

    Log in to your Account Dashboard to check that there is no obvious problem  - if you can use internet, then you should have a current Smarty plan.

    Check Network Status to see if there is a local mast problem for calls.