Forum Discussion

KenLawr_1618538's avatar
KenLawr_1618538
SMARTY Pioneer
28-01-2026

Pausing a data SIM

Hi, I have 2 Smarty SIM's, one for my phone and one for a mobile router, can I pause the monthly payment on just the router SIM please, and if so how.

Otherwise it might be simpler to just get a data SIM from a different provider that I can pause.

2 Replies

  • KenLawr_1618538's avatar
    KenLawr_1618538
    SMARTY Pioneer
    28-01-2026

    Thanks, I've done that now, it's just it warns you that it will stop auto renew on all group accounts and I didn't want to stop my phone sim renewing as well. Thanks for your help.

  • MSF's avatar
    MSF
    SMARTY Guru
    28-01-2026

    KenLawr_1618538​ If you go to the relevant account dashboard, you can simply turn off the auto-renew. This will result in no new plan being purchased automatically. If you pause for 180days, you will receive an email giving you 40 days notice of sim deactivation if no new pan is purchased.