Forum Discussion

DylanCr_3433935's avatar
DylanCr_3433935
SMARTY Pioneer
23-06-2025

PAC code delays

Why is it’s taking Sooooo long to move my number over from Three????  I was advised it would take 24rs.

I activated my Smarty SIM card on the 17/06/25. The first date I was given for my number to be transferred over was 20/06/25.  This changed three times already 23rd, then 24th and  now the 25th.

There appears to be NO one I can call to resolve this or move the matter forward. 

This doesn’t give me a good first impression of Smarty and I getting anxious that I will lose a number that I’ve had for 25 years because Smarty and Three can’t seem to communicate properly.  I’ve logged a complaint only to be told that someone will come back to me in 7 days. 

This is simply NOT good enough. 

9 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    24-06-2025

    DylanCr_3433935 Firstly, don't forget that transfers do not take place over weekends.

    contact smarty Support via web chat for an answer or else escalate to a Complaint.

    • DylanCr_3433935's avatar
      DylanCr_3433935
      SMARTY Pioneer
      24-06-2025

      I gave Smarty my PAC on a Tuesday so the issue of the transfer being over a weekend isn’t relevant.  It’s now been a week and it’s still not been transferred over.

      • MSF's avatar
        MSF
        SMARTY Guru
        24-06-2025

        DylanCr_3433935 ....hence the second part of my reply.

  • DylanCr_3433935's avatar
    DylanCr_3433935
    SMARTY Pioneer
    24-06-2025

    So YET AGAIN my transfer date has moved.  This is now the FIFTH time the transfer date has changed.  I thought this WHOLE process was supposed to take 24 hours, by the time the 26th rolls around it will be 9 days since I activated my sim and gave Smarty my PAC code.

    Can anyone that works for Smarty explain what the hell is going on here ????

    • MSF's avatar
      MSF
      SMARTY Guru
      24-06-2025

      DylanCr_3433935 If you want someone from Smarty to respond, you will need to raise a Complaint.

      This forum has Moderators who do work for Smarty, but they rarely seem to have the specific level of information that you are seeking.

      • DylanCr_3433935's avatar
        DylanCr_3433935
        SMARTY Pioneer
        24-06-2025

        I logged a complaint yesterday before my first livechat.  They have stated that I would get a response in 7 days.

        The issue I have is that the PAC code has an expiration date and it is a number I have had for 25 years and I do don’t want to lose it.