Forum Discussion

ChrisM's avatar
ChrisM
SMARTY Maverick
23-05-2025

Outage in Sussex

Two full days without the ability to make voice calls (wifi calling also doesn't work). Multiple other people on local forums with same issue and my wife's phone on three is the same.

I've had a text saying I've got voicemail but can't access it!

What's going on, when will this be fixed?

Network

4 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    24-05-2025

    ChrisM  As we are only forum members - customers like you - we cannot say.

    If Three network has a problem, then Smarty is also likely to suffer as it runs on that network.

    • ChrisM's avatar
      ChrisM
      SMARTY Maverick
      24-05-2025

      MSF- thanks for the reply. I wasn't sure if there were any Smarty/Three staff on these forums who could provide an update as Three/Smarty aren't putting out any updates aywhere else and this has been a major outage for 3 days now.

      • MSF's avatar
        MSF
        SMARTY Guru
        24-05-2025

        ChrisM  While there are staff members on here as moderators, in my experience they do not have access to that type of information.

  • RachelM_7667's avatar
    RachelM_7667
    SMARTY Moderator
    26-05-2025

     Hi ChrisM,

     We’re so sorry to hear that you’re facing network issues. I would need access to your account in order to get more information on any outages in your area. If you reach out to our Customer Care team, they’ll be able to provide a more specific update for you: https://smarty.co.uk/contact.

    We also recommend checking our network status checker for any potential maintenance updates: https://smarty.co.uk/network-status-checker.

    Like all networks, SMARTY can’t guarantee 100% coverage or an entirely fault-free service. This information is outlined in our terms and conditions. Some areas may indeed have better coverage with SMARTY than others, and factors such as the size and layout of buildings can significantly impact service quality, including indoor coverage.  

    I hope you find this information helpful. 

    - Rachel