Outage in Sussex

Question

Two full days without the ability to make voice calls (wifi calling also doesn't work). Multiple other people on local forums with same issue and my wife's phone on three is the same.

I've had a text saying I've got voicemail but can't access it!

What's going on, when will this be fixed?

msf · Answer

ChrisM&nbsp; As we are only forum members - customers like you - we cannot say.If Three network has a problem, then Smarty is also likely to suffer as it runs on that network.

chrism · Answer

MSF- thanks for the reply. I wasn't sure if there were any Smarty/Three staff on these forums who could provide an update as Three/Smarty aren't putting out any updates aywhere else and this has been a major outage for 3 days now.

msf · Answer

ChrisM&nbsp; While there are staff members on here as moderators, in my experience they do not have access to that type of information.

rachelm_7667 · Answer

&nbsp;Hi&nbsp;ChrisM,
&nbsp;We’re so sorry to hear that you’re facing network issues. I would need access to your account in order to get more information on any outages in your area. If you reach out to our Customer Care team, they’ll be able to provide a more specific update for you: https://smarty.co.uk/contact.
We also recommend checking our network status checker for any potential maintenance updates: https://smarty.co.uk/network-status-checker.
Like all networks, SMARTY can’t guarantee 100% coverage or an entirely fault-free service. This information is outlined in our terms and conditions. Some areas may indeed have better coverage with SMARTY than others, and factors such as the size and layout of buildings can significantly impact service quality, including indoor coverage.&nbsp;&nbsp;
I hope you find this information helpful.&nbsp;
- Rachel

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Outage in Sussex

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