Forum Discussion
Out of plan not updating
My daughter is abroad with school and I received a message that she had 19p left. So I paid £10.00 for more and received this.... Just to confirm, you've bought a £10.00 Out of plan add-on. Wi...
ColinHu_1542548 Did you use the app or the web page? Web page often more reliable.
Thanks. It was just bad messaging.
If you have money over from the first package you buy, in our case 19p, it only shows that as the balance not the new package.
When the 19p was used the new package of £10 kicked in.
