Forum Discussion

ErrolWa_2100598's avatar
ErrolWa_2100598
SMARTY Maverick
27-06-2023

Orr in to Smarty issue

On Thursday morning of last week 22 June I activated my Smarty sim and initiated the number transfer from Vodafone to Smarty. The port in to Smarty has not been completed and yesterday Vodafone confi...
Porting
ErrolWa_2100598's avatar
ErrolWa_2100598
SMARTY Maverick
05-07-2023

Unfortunately mine still has not been sorted but I involved the general manager who apparently has escalated it with their networking team.

I understand we will be eligible for compensation but I have no idea what that will be (probably they’ll waive a portion of the monthly fee I expect)…

 

 

ErrolWa_2100598's avatar
ErrolWa_2100598
SMARTY Maverick
05-07-2023

I just started receiving calls today but sms still not working other than via iMessage..

  • ErrolWa_2100598's avatar
    ErrolWa_2100598
    SMARTY Maverick
    06-07-2023

    Confirming my port in has been successfully completed today.

    • Richard_2113022's avatar
      Richard_2113022
      SMARTY Pioneer
      08-07-2023

      My port in also completed yesterday.

  • Richard_2113022's avatar
    Richard_2113022
    SMARTY Pioneer
    06-07-2023

    Interestiung? Are you sure the calls are not via wifi?

    My suspiicion is they have messed up and we will lose the number and they are hoping we just go away and change numbers... HOWEVER smarty if you are listening.... I HAVE HAD THIS BUSINESS NUMBER FOR 20+ YEARS AND A 100'S OF BUSINESS CONATCTS HAVE IT SO I WILL TAKE IT THE END WITH THE OMBUDSMAN FOR SUITABLE COMPENSATION NOT TO MENTION PLASTERING "@SMARTY LOST MY NUMBER!!" ALL OVER THE INTERNET... 3 weeks today and counting.

    • MSF's avatar
      MSF
      SMARTY Guru
      06-07-2023

      Richard_2113022 I hear your frustration, but must point out that Smarty T&C's state  that it is for non-commercial use : https://cdn.smarty.co.uk/files/SMARTY-Terms-And-Conditions.pdf?_gl=1*1ridqja*_ga*NjMwMDg4NTg2LjE2ODUxOTcxODc.*_ga_D8LNLN41LX*MTY4ODYzODY4NS4xNzguMS4xNjg4NjM4ODYzLjAuMC4w 5.4 b) and 5.16. Section 11 is also worth a careful read.

      Before posting anything on the internet, please take care to ensure that the info is accurate - I have seen someone sued in the County Court for comments made on Soshal Meja...and they lost the case! (£3k + costs for comments against another person)

      If you closed off the account with your previous provider, then it is possible that you would then lose the number. If it is done via PAC code, I'm sure that is reasonably unlikely.

      I really hope that they can sort out these cases soon for you.

      • Richard_2113022's avatar
        Richard_2113022
        SMARTY Pioneer
        06-07-2023

        MSF i am not holding any individual to account, just Smarty, as the Ombudsman states "its the responsibility of the new company to successfully port my number" which they have failed on, todate. i wont be suing anyone, but im sure the Ombudsman will!

        i am still keeping my fingers crossed but i am losing hope. 

        i will also keep going however until at least 8 weeks has passed so i can pass the issue to the Ombudsman.