Forum Discussion

ErrolWa_2100598's avatar
ErrolWa_2100598
SMARTY Maverick
27-06-2023

Orr in to Smarty issue

On Thursday morning of last week 22 June I activated my Smarty sim and initiated the number transfer from Vodafone to Smarty. The port in to Smarty has not been completed and yesterday Vodafone confi...
Porting
ErrolWa_2100598's avatar
ErrolWa_2100598
SMARTY Maverick
27-06-2023

And again my smarty dashboard states:

Your number transfer has been scheduled to complete by the end of day on 28/06/2023. (Repeating message since last Friday…) 

We’ll send you an email and a text when your number transfer is complete.

  • MSF's avatar
    MSF
    SMARTY Guru
    27-06-2023

    ErrolWa_2100598  OK, I see now! Indeed strange, but if it does not complete as per that message, you should raise a complaint.

    Hope all goes well and complaint not necessary!

    • ErrolWa_2100598's avatar
      ErrolWa_2100598
      SMARTY Maverick
      28-06-2023

      I have raised a complaint as the switch still has not been completed. I was told that smarty was waiting for some files from Vodafone (my old provider) but Vodafone insists they’ve completed the port out…

      • MSF's avatar
        MSF
        SMARTY Guru
        29-06-2023

        Hello ErrolWa_2100598 . always difficult to know which explanation is the right one! At least you are not being ignored and the matter is in hand. If the port date has been exceeded, you may be in line for some compensation I suppose.