Forum Discussion

KeeganB_2037614's avatar
KeeganB_2037614
SMARTY Pioneer
09-05-2023

Old number transfer

Hi

when will my old number transfer? I set my phone up on Saturday when my SIM card arrived 

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    09-05-2023

    Hello KeeganB_2037614 . Full details are here: https://help.smarty.co.uk/en/articles/7019273-keeping-your-number

    Transfer doesn't take place over weekends or bank hols. Effectively, today was the first day of the process (if you requested it) and it should transfer by 5pm tomorrow.

    You should be given a date for the transfer when you complete the online form.

    Hope this helps.