Forum Discussion
Solved
Number porting didn't quite work - seeing old number sometimes
Hi,
I ported my number to SMARTY back in December. I only just noticed that SMS's sent to Samsung phones will show the number that my new SIM originally had rather than the number that I ported to ...
Contacted support on the web chat and they said to do this -
Reset your network settings.- Open your phone's Settings app.
- Tap System Advanced. Reset options.
- Tap Reset Wi-Fi, mobile & Bluetooth.
That did the trick. There was some other stuff about setting things in the messenger app and turning off WiFi which I somehow missed and just did that last bit above. It does mean I have to get all the WiFi passwords again and re-pair my bluetooth devices though! Ah well - sorted out
Try clearing data and cache on the messages app. it will reset the RCS chat and the new number should show once its turned back on. Worked for my Samsung S24 Ultra
