Forum Discussion
Number not recognized.
Hello,
I have called today to request my voicemail to be turned off and the minute I have confirmed to customer services my number when they ask me if thats the number I want to switch my voicemail off from, my connection completly switched off. And when I say off, I mean the full network is off since half day. When my sister tried calling it says "number not recognized". And I just moved my number to Smarty. Please fix this issue as I do not want to loose my phone number. I spend almost 2h with customer service and nothing. We tried everything, APN settings, network reset, moving sim card to another device. Its just completly off. HELP PLEASE!
1 Reply
Adriana_2358730 Unfortunately, we cannot fix any issues for you because we members of the Community forum are customers just like you and don't have access to your account.
You will need to get back to Support Team via web chat for them to investigate.
