Forum Discussion
No joy
I have now added someone to my group plan but I am unable to use phone as there is a message that says ‘not registered on network’
I have been through all the usual steps, switching on/off etc, sim has been activated but the phone does not work. Anyone got any suggestions?
3 Replies
Hello Charlot_1134470,
That doesn't sound right, and there may be a provisioning issue that is leading to you seeing this message. Please connect with our customer support team, where they'll take some more information to resolve this: https://smarty.co.uk/contact.
Michael
I could not make/receive calls on my mobile
Have just replaced the sim card and reactivated (I think) but still not making calls.
Is my sim activated? and if so how do I rectify the calling problem?
Hello ClaudeP_3510619,
Did you recently join Smarty? If so, this may be a porting error that need to be raised. Please chat with our customer services team here, who will take some more details about this to ensure it's flagged with the porting team: https://smarty.co.uk/contact.
Michael
