Forum Discussion

JaneThi_1940446's avatar
JaneThi_1940446
SMARTY Pioneer
25-03-2023

Number has not been ported properly

I was supposed to be switched on Thursday 23rd March but my dashboard still says the wrong number. Anyone on the Three network can call me but I cannot receive texts nor calls from any other network....
AboveAndBeyond's avatar
AboveAndBeyond
SMARTY Maverick
28-03-2023

Hiya, how did the porting of your number go in the end?                                                                                               I am a new member , my number I have had for over 18years so a tad worried reading how numbers are not be ported correctly. 

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    28-03-2023

    Welcome to the SMARTY online community AboveAndBeyond.

    I've transferred my mobile number to SMARTY on two separate occasions, and each time everything went well. 

    Reading the community pages of all the UK mobile networks, you'll find they all make mistakes when transferring mobile numbers. I guess what's important is how they fix problems when things don't work as expected.

    If you're worried about transferring your number AboveAndBeyond, you may want to consider switching to a service provider with a telephone support helpline - SMARTY only offer online support using web chat between 8am - 8pm daily.