Forum Discussion
Notifications only arrive when connected to wifi
Ok so support did not know how to solve this but I found the answer over on another site. It makes no sense but it might be useful for anybody else who runs into the issue, you have to go into your account settings and disable the adult content filter (so that adult content is allowed) and then reboot. Yes not ideal I know but I exhausted everything I could think of and everything smarty support wanted me to try. More details over here:
Thanks. I have tried your suggestions but ended up doing a factory reset. Even that did not help. I bought a non-smarty SIM card and that is working fine , so I think it's something related to the SIM card or the recent downgrade from unlimited data. I'll have to speak with support I guess, or move away from smarty.
Ok so support did not know how to solve this but I found the answer over on another site. It makes no sense but it might be useful for anybody else who runs into the issue, you have to go into your account settings and disable the adult content filter (so that adult content is allowed) and then reboot. Yes not ideal I know but I exhausted everything I could think of and everything smarty support wanted me to try. More details over here:
This has worked for me, just got to get my £1 back, smarty took it from my debit account and then said it failed.
Yeah, this also worked for me too - I started to get suspicious of receiving only the odd text message or phone notification and when I got home then all notifications started pinging at once.
At first, I was scrolling through battery optimisation and notification settings on my phone to see if there was something there I needed to adjust until I started to read about the filter that could be interfering. Opened the app, made a verification payment rebooted the phone and now all notifications are arriving as expected. Seems pretty daft that an 'adult' filter has this kind of effect, must be pretty strong! Of course, sometimes Android devices can also throttle notifications due to their aggressive battery-saving tactics.
Seems this filter has the same effect on Three so maybe it affects more customers than we think.
Thanks a lot for the solution!
We all know what you and you wife will be watching 😂😂😂😂👀👀
Kidding
