Forum Discussion
AmyStewa_279164
30-06-2024SMARTY Pioneer
No signal since May - housebound - call not connected - what am I paying for?
Please help. I called but was promised a call back/email but no contact from accessibility. I had a text beg May work on mast. May disrupt for 2 weeks. Not ideal but fine. I'm housebound so signal an...
Rebekah_150
30-06-2024Team SMARTY
Hey AmyStewa_279164,
There are several ways to get in touch with our accessibility team directly here are all the ways to reach them https://help.smarty.co.uk/en/articles/967856-accessibility-with-smarty
AmyStewa_279164
30-06-2024SMARTY Pioneer
I appreciate that but I can only communicate by phone as I am currently typing with one finger due to my disability and it's too painful. Plus I would prefer consistency from the agent I spoke to like she promised. Or if no resolution let me know by offering compensation and tell me I need to leave. We both know I can't call accessibility until tomorrow..