Forum Discussion
No reception abroad
Yes, I think you’re right!
Perhaps you reached the 12GB/month roaming mobile data limit applicable in EU inclusive roaming destinations, JeanHow_2042742.
Thanks. Should have mentioned only 7GB have been used.
Perhaps you tried to use roaming mobile data while not within one of the EU inclusive roaming destinations, JeanHow_2042742.
Any out-of-plan use won't work unless you've credit in your SMARTY plan account.
If your SMARTY plan data allowance is less than 12/GB, then that is the limit that applies for roaming in an EU inclusive roaming destination.
Thank you, however neither of these situations apply
Perhaps one of the SMARTY customer care experts can help, JeanHow_2042742.
Contact SMARTY support online at https://smarty.co.uk/contact - advisers work between 8am - 8pm everyday.
