Forum Discussion

Vladimi_2033161's avatar
Vladimi_2033161
SMARTY Pioneer
02-12-2023

No network signal

I have no network signal since morning today. What is the reason for the outage?

3 Replies

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    04-12-2023

    SMARTY want to express our sincere apologies for the impact the recent outage had on our SMARTY customers. We fully understand the frustration this has caused and genuinely appreciate your patience and understanding as we worked diligently to resolve the issue. Emergency calls were not affected.

     

    I'm pleased to confirm that the problem has been successfully resolved, and our network is now back up and running. Your experience matters to us, and we apologise for any inconvenience you may have faced during this time.

     

    I would like to assure you the situation that happened isn’t indicative of the normal standards operated by SMARTY. Rest assured, we will be putting measures in place to prevent similar occurrences in the future.

    • KarlHor_2232978's avatar
      KarlHor_2232978
      SMARTY Rookie
      05-12-2023

      Both my wife and I are without signal still? 

  • MSF's avatar
    MSF
    SMARTY Guru
    03-12-2023

    Vladimi_2033161 Sorry, no idea - we are customers like you and do not run the network. Try a web chat with Support Team for more information.