Hours switched from 120GB to 200GB no data connection for more than a week phone showing full bar on both 4G and 5G. I swap my SIM to another phone still no data connection. I swap another Smarty SIM to my phone it showing full bar on 4G and 5G their is data connection. What should I do to get my data switch on from Smarty.
IrynaCh_2849789 You should firstly do a Network Status Check to see if there is a local mast problem.
Next, check your Account Dashboard to make sure that the new plan is showing there.
Then contact Smarty Support via web chat if that shows nothing
I had done all you mentioned with the chat support team. They even escalated my case to the back end team and said I should wait for feedback from the back end team.which will take about 7 days
IrynaCh_2849789 As I read it, another Smarty sim worked fine in your phone, your dashboard shows active sim and Smarty plan.
Is it worth ordering a specific Replacement Sim in case yours has somehow become corrupted? https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen
Your account will be locked when you order the replacement and opened up when you activate the new sim following the instructions - this is for security where a sim has been stolen.
