Forum Discussion
No calls in or out
I can send\receive texts but cannot make or get phone calls .My phone is Realme C21 .4G compat . VoLTE enabled . I left Smarty with same problem in December . Phone worked fin on other network . Rejoined to find same old problems . Any ideas ?
Hi JamesFly_342775
Here is the link to check if your phone is VoLTE compatible and from what I can see your phone should be as it's not on the 'If your device is listed here, unfortunately, it will not be compatible with SMARTY.' list : ....
https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible
This is a link to see if your phone has VoLTE enabled....
https://www.realme.com/in/support/kw/doc/2055488
And also Wifi-calling......
https://www.realme.com/in/support/kw/doc/2042699Hope this helps x
Thanks for the replies .It turns out my phone is on the incompatible list . I shall move on . Thanks again .
11 Replies
Hi JamesFly_342775
Here is the link to check if your phone is VoLTE compatible and from what I can see your phone should be as it's not on the 'If your device is listed here, unfortunately, it will not be compatible with SMARTY.' list : ....
https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible
This is a link to see if your phone has VoLTE enabled....
https://www.realme.com/in/support/kw/doc/2055488
And also Wifi-calling......
https://www.realme.com/in/support/kw/doc/2042699Hope this helps x
Thanks for the replies .It turns out my phone is on the incompatible list . I shall move on . Thanks again .
Before I go can anybody tell me how I can check my D.O.B. on my account . I am being told it doesn't match the one I am entering to get a PAC . Funnily it did in December . Thanks in advance .
JamesFly_342775 Possibly the phone is not compatible with Smarty version of VoLTE.
I was with Smarty with no problem until December 2024 when I stopped getting or being able to calls. Went through all the steps I could find to restart. Web chat suggested a new sim at which point my account was frozen. I tried to put more money on but as I had over 3 weeks til renewal it was not possible. I moved to Tesco and it worked fine .Came back and same prob .
JamesFly_342775 Is this perhaps linked with Smarty/Three turning off 3G?
The problem seems to be that some phones will not work with Smarty's version go VoLTE but they may work on another network's version of the protocol.
