Forum Discussion

KarlTur_4317322's avatar
KarlTur_4317322
SMARTY Rookie
05-09-2026

No calls.

I recently switched to Smarty. Since switching I have not been able to make or receive calls. Even via WiFi calling. WhatsApp calls are the only ones that work 😡

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    05-09-2026

    KarlTur_4317322​  In addition to advice from ZenovA​ , have you completed a Network Status check to see if there is a local mast issue?

    Does your sim number show in your Account Dashboard along with an active Smarty plan?

    The WhatsApp calls- are they via mobile data or via home wifi?

  • ZenovA's avatar
    ZenovA
    SMARTY Commentator
    05-09-2026

    KarlTur_4317322​ Try restarting your phone, turning airplane mode on and off, reinserting your SIM card, switching your SIM to your second SIM slot if your device is dual-SIM, putting your SIM card inside another phone to see if it's a device issue, resetting your mobile network settings in your phone's reset menu, check that VoLTE is turned on, and make sure there is no call barring/blocking/forwarding active.

    And lastly, contact support, as it may be a porting issue that only they can resolve on their end. I had issues receiving calls, which they fixed after I contacted them.